HOME TRUST COMPANY : Outsourcing leads to IT partnership
Home Trust Company
a subsidiary of Home Capital Group (TSE:HCG.B) is a federally regulated
trust company that specializes in supplying mortgages to the self-employed,
small business owners, and individuals whose needs aren't met by traditional
financial institutions. Ezenet's relationship with Home Trust began in
1981 when the company outsourced their batch processing and customized
reporting of mortgages and GICs to Ezenet. Ezenet subsequently went on
to design and provide technical support for Home Trust's Local and Wide
Area Networks (LAN/WAN).
As new technology fuelled customer demand for additional products and
services, Home Trust faced a dilemma. To stay competitive would require
the provision of a broader range of reliable and secure products and services.
This in turn would require a major investment in hardware, software, staffing
and training, which would lead to higher overhead costs. Unless there
was an alternative solution…
The EZENET Solution
Home Trust looked to Ezenet to become their software and systems technology
partner. Using a secure, dedicated line linking to Ezenet's server farm,
and a custom-designed LAN and WAN environment, Home Trust was able to
outsource all aspects of its back-end processing and reporting to Ezenet.
While Ezenet carried out the batch processing, regulatory reporting and
network management for Home Trust's range of mortgage and deposit products,
Home Trust could get on with the business that had made them successful.
With Ezenet as its technology partner, Home Trust was able to meet customer
demand and remain a market leader, without significant cost increases.
Ezenet's technology now enables Home Trust to offer customers on-line
mortgage applications, which has opened up new markets in new geographies.
Home Trust now has branches in Central and Western Canada, and Ezenet
continues to provide off-site IT support and services nationwide.
"Ezenet developed a tailor-made solution that works for us, at a time
when it simply wasn't cost-effective for us to set up and run our own
IT department," says Gerald Soloway, President, Home Capital Group. "We
realized that Ezenet knew our business, they understood the financial
market in which we operate, and they had the technical expertise to deliver
a scalable solution. Although in a strict sense we outsource our IT requirements
to Ezenet, we prefer to think of our relationship as an on-going partnership
- one that will continue to develop as we expand our customer base and
increase our range of financial products and services."